Why Kind Dining® Training? Because it Pays!
Our training provides a measurable return on your investment in 4 ways.
Boost Your Competitive Edge!
Increase occupancy and retention rates as your residents experience higher service quality.
Fewer Worries, Peace of Mind
No worries about complying with person-centered or directed care in state and federal dining guidelines.
Gain a Higher Return
Gain a higher return on each trained server. Servers are powerful company assets.
Reduce Risk & Expense
Reduce the risk and expense of a food-borne illness outbreak.
The Foundations of Great Service
Module
1
Can we make a house a HOME?
Module
2
Who are you Serving?
Module
3
What do you bring to the table?
The Nuts and Bolts of Great Service
Module
4
Making it Personal
Module
5
Symphony of Service
Module
6
If I Only Had a Heart
Maintaining Great Service
Module
7
Emotional Control
Module
8
Don't Touch That!
Module
9
Polishing Service
Customer Testimonials
The Kind Dining® 9-module eLearning training series is evidence-based, and values-driven.
After completing this continuing professional education course, the learner should be able to:
- Reinforce to all staff the importance of their residents' dining experience as a valuable part of their daily quality of life and sense of belonging in your community.
- Introduce quality service elements and service standards necessary to deliver a safe, quality meal in a comfortable, enjoyable, social dining environment for all.
- Build competencies (knowledge, skills, and attitudes) necessary for servers to create an optimum dining experience.
- Foster a sense of teamwork and cooperation that includes working across disciplines and within departments.
- To empower serving staff to own the dining experience and perform the skills necessary to reduce serving errors and make good point-of-service decisions at all levels of care.
- Develop the necessary company infrastructure to implement and then sustain person-centered hospitality.
Our Kind Dining® self-study course is available on-demand (24/7) and on any device.
After your order is placed, you will receive access to courses and materials via the Internet and our learning management system.
The 9-module series includes:
- Interactive lectures with a specific handbook you need to download. It contains key content for each session
- Modules that vary in length depending on the topic and feature an expert instructor.
- The online multiple-choice quiz and CPE Exam, follow each module.
- The Critical Thinking Tool (CTT), and Evaluation Form
It takes approximately 8 hours to complete all 9 sessions. Up to 11 hours are allowed for credits.
- Modules can easily be completed in just a couple of hours a week.
- Learners have 60 days to access and complete the course.
The PDF Handbook link is located (in the Resource Tab at the top right corner of every slide).
The Handbook is:
- In a digital, downloadable, and printable PDF format.
- >Select the best option for you to use during the training.
- Make sure you save the digital version to your hard drive to save all of your answers.
For your convenience, in the Resource Tab, are all the handbooks for you to print at once. Put these in a 3-ring binder for easy reference.
- The Downloadable Handbook is for your individual use, not to be shared or duplicated.
Order Instructions - Individual:
After registration and payment, you will be contacted with an email from DiningRD.
This email delivers your login, password, and direct link to the online course materials.
Upon receiving your login and password, you will have 60 days to complete the coursework.
If you have not received the email within 24-48 hours, email Kind Dining at education@DiningRD.com
Order Instructions - Group:
Please Reach out to DiningRD Education, if you have an interest in learning more about how we work with larger companies and offer group training.
Please contact us at education@DiningRD.com if you have additional questions.
Once your registration is complete, DiningRD will email you within 1 business day with your access information.
There are no refunds after training materials have been sent. Online training is not shareable, not returnable, and not transferable.
Only the person registering for the training will receive a certificate.
Please Read Below How To Receive Your Certificate
Upon passing the quiz and exam, Fill out, print, and submit forms to education@DiningRD.com - Critical Thinking Tool (CTT) is found in the Resource Slide in the right-hand corner of each slide and Kind Dining Evaluation form. (The link is in Module 9, slide 16, the Thank You slide)
Please Note: Read How To Receive Your Certificate under the CPE Approvals Tab
This course is intended for RDNs, NDTRs, and CDMs, as well as Executives and Leadership teams.
RDNs, NDTRs, and CDMs: Review section below about How To Receive Your Certificate
CDR Activity Number (from Kind Dining®): 169490 Self Study Activity Type: 740 Web-based
CPE Level: 1-3 (depending on module)
Suggested CDR Performance Indicators:
- 1.1.7 Builds collaborative relationships to encourage professional growth and development.
- 2.3.3 Identifies opportunities for shared benefit and vision.
- 2.4.3 Models behaviors that maximize group participation by consulting, listening, and communicating clearly.
- 7.2.10 Demonstrates knowledge of the causes of foodborne illness and applies required practice to reduce risk.
Note: Numerous other Performance Indicators may apply.
The Academy of Nutrition and Dietetics (Academy) and Commission on Dietetic Registration(CDR) are not responsible for the provider's interpretation of the Academy/CDR Code of Ethics for the Nutrition and Dietetics Profession or its enforcement as it relates to the scenarios and content presented in this activity.
CBDM
This course is also approved by The Certifying Board of Dietary Managers (CBDM).
(Expiration Date is 7/24/2026)
Hours: 11 9 for general, 1 for sanitation, and 1 for ethics.
Approval Number is 166994
Each CDM in attendance will be required to report their CE hours by logging into their online account at www.ANFPonline.org.
CDMs are to retain a copy of the certificate of completion in the event they are audited.
From CBDM: “All CBDM Prior Approved programs are subjected to the CE hour limitations for a program type as defined by CBDM policy. For more information, please refer to The CBDM Guide to Maintaining your Credential”.
Note: How To Receive Your Certificate
- Upon passing the quiz and exam, Fill out, print, and submit these forms.
- For CDR
- Submit to eduation@DiningRD.com both the Kind Dining® Evaluation form. (The link is in Module 9, slide 16, the Thank You slide)
- Critical Thinking Tool (CTT) is found in the Resource Slide in the right-hand corner of each slide.
- For CBDM
- Submit to education@DiningRD.com both the Kind Dining® Evaluation form. (The link is in Module 9, slide 16, the Thank You slide)
- For CDR
Cindy Heilman
Cindy Heilman is the creator of Kind Dining.
Cindy's life's work and passion is working with aging services communities that want to transform their culture, create a community of belonging, and deliver an exceptional dining experience for their residents at every meal.
Cindy has published a book, “Hospitality for Boomers” and been recognized for her professional contributions as a Dietetic Technician Registered by the Academy of Nutrition and Dietetics.
The partnership between DiningRD and Kind Dining marks a significant milestone in enhancing the dining experience for senior residents. With DiningRD's expertise in dietitian services and foodservice software, combined with Kind Dining's hospitality training, the collaboration is set to elevate the standard of service in senior care facilities. This union promises to deliver not just meals, but a dining experience that respects the dignity and preferences of every resident.
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