Is thoughtfulness part of your serving staff’s daily routine?
Making residents feel at home is the best possible bit of thoughtfulness your team can offer.
Giving a friendly greeting and a few words of welcome when a resident arrives in the dining room is a small kindness that has huge and happy results. It is also important to extend that friendliness when meeting residents in the hallways.
Learn names and use them as often as possible. It helps people feel they belong when they hear their name spoken. Sharing a word or a pleasant greeting invites a person to respond kindly and increases their sense of security. It is the beginning of a conversation, and leads to a feeling of ease, comfort, and familiarity.
Kind Dining® training helps staff to gain confidence and reduce burn-out by learning new skills and seeing value in what they do.
Be ♥ Kind Tip: Your staff can help create the feeling of home for new residents.